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(POSTED: March 9, 2007)
How to Complain
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Bring a problem to your server’s attention as quickly as possible. Do not eat your whole meal and then complain; you lose credibility and it looks as though you are trying to get something for nothing. |
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Keep your reaction in line with the problem. You are not going to respond the same way if your potatoes are cold as you would if you found a clam in your corn chowder, and you were allergic to seafood. |
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Be polite but firm; you’re more likely to have the server want to help if you do not act like a raving lunatic. |
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Give the server a chance to correct the error. At this point, the majority of problems will have reached a resolution. However, if the response is not satisfactory, ask to speak with a manager or supervisor. |
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If there is some reason why you do not bring up the problem right away (if there’s an issue with the servers attitude, if it’s really busy, if you’re just too shy), write a note to the manager or owner. Explain exactly why you were unhappy, and give as much detail as possible. Stick with the facts. |
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If you do not receive a satisfactory response after following all the steps, and the restaurant is a member of RANS, please contact http://www.edining.ca/contactus.asp. |
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